Exchange and refunds
If you are not satisfied with our product(s) (other than dance accessories) regardless of the reason, you can return for exchange or refund simply by sending back what you purchased within 7 days (from the date you received our product).
We will process the replacement or refund upon having received your returned good(s) subject to the following conditions: -
- No sign that the shoes have been worn.
- No scratches/marks/stains on the surface or bottom of the shoes.
- Customers shall be responsible for all postage charges for purchases and returns.
- Replacement will be free of charge.
- We will credit back to you in full upon having received your returned item(s).
- It takes about 7~10 business days for us to process the new replacement or refund upon having received your returned merchandise. If you choose a different item(s), we will credit back to you the balance subject to the good’s price
- We will not be held liable for the lost or the re-shipping cost due to the incorrect address given by customer.
Return address:
P.O. Box 3540 Rhodes NSW 2138
How long will it take to receive my order?
Generally within 14 days, however, please allow up to 21 days.
Sizing
Dance Diva shoes are US sizes, similar to your regular street shoes purchased in Australia. Please refer to our sizing chart.
Narrow or wide footed?
Wide – All ladies styles come in a wide fitting
Narrow – Ladies can choose styles with a buckle at the toe such as our VENEZULA range.
Also consider purchasing a clear shoe strap which holds the shoe firmly in place on the foot
Why is the sole suede?
For smooth turns and adequate grip.
The suede soles are very soft and can be easily damaged from walking on rough surfaces, treading in water or other liquids. We therefore do not recommend wearing them outdoors – other than from your car to the dance floor!
Shoe brushes are used to maintain the sole and remove residue.
Leather and resin soles are available at an addition cost.
Dance sneakers come with a rubber sole.
I’m a beginner, what heel size do I choose?
If you wear flats most of the time, then smaller heels are better. If you’re used to wearing stilettos, then you should be comfortable with a higher heel.
We recommend a 2.5 inch heel for beginners.
How do I buckle my shoe?
What are heel protectors for?
To protect the heel from wearing out prematurely and to protect from heel gouging damage that can occur on the surface of the dance floor.
What are elastic straps for?
Holding your shoes in place and preventing them from sliding around or off the foot